WEBSITE TERMS AND CONDITIONS
(Updated December 2025)
1. Introduction
1.1. These Terms and Conditions ("Terms") along with our privacy notice and disclaimer, available at www.aicompass.co.uk (the "Website"), set out the basis on which we provide access to our Website and the provision of any Services to you through our Website and/or our associated social media channels. When you access, visit, or use our Website or purchase any of our Services you agree to be bound by them. If you do not intend to be bound by them, then you should not visit our Website or purchase our Services.
1.2. If you purchase a particular coaching programme or other bespoke service, you may be asked to agree to separate terms and conditions specific to that product or service. Should a dispute or conflict arise, any separate terms that are agreed upon will take priority over these Terms.
1.3. These Terms comply with the Digital Markets, Competition and Consumers Act 2024 ("DMCC Act"), which came into force in 2025, and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
2. Accessing our Website
1.4. Our Website is intended for individuals over the age of 18. If you are under 18 or do not have the mental capacity to understand and accept these Terms, then you should not access or use our Website.
1.5. Access to our Website is provided free of charge on an 'as available' basis, and we shall not be liable if you're unable to use or access it for any reason.
1.6. We are committed to making our Website accessible to all users, including those with disabilities, in accordance with the Equality Act 2010. If you experience any accessibility issues, please contact us at [email protected].
3. The Services
1.7. We provide business and personal development support through online and self-study courses, workshops, and coaching and mentoring sessions and programs ("the Services"). Further details of our Services can be found on our Website and social media channels.
4. What you agree when you purchase our services
1.8. When you purchase any of our Services, you are confirming that you are over 18, legally capable of entering into a legally binding contract, and that all information you provide to us is true and accurate.
1.9. You agree to keep your access to the Services private and not to share, disclose, assign, sell, or license any part.
1.10. During your access to the Services, you may choose to review and make decisions concerning your personal and home life, business and career, finances, lifestyle, education and development, or health and wellness. You accept that any such reviews, subsequent decisions, implementation, and action will be your sole responsibility and that we shall not be liable for your failure to make decisions, put into action plans or strategy, or for any results whether direct or indirect arising out of your access to and/or use of the Services.
1.11. You acknowledge that the Services are designed to provide you with information, materials, and support to assist you in developing yourself or, where applicable, your business, and they are not a substitute for counselling or other therapy services. If you are currently seeking medical or other professional help concerning your mental health, or if you're in any way unsure as to your mental capacity to use the Services, then you agree to seek advice from a relevant medical professional and inform us if appropriate and relevant.
5. If you purchase a one-to-one session
1.12. This service will include a private one-to-one session as detailed on the checkout page. A schedule of the date and time for your Session will be agreed upon with you, and you will be responsible for attending the Session at the scheduled date and time and participating fully, openly, and honestly.
1.13. The session will take place remotely via Zoom or another online meeting facility, and you will be responsible for ensuring that you have in place all necessary resources to enable you to access the Service.
1.14. If you are unable to attend your scheduled Session, then you will be responsible for contacting us to cancel your Session via [email protected]. You will be able to cancel and reschedule your Session up to 48 hours before the scheduled Session start time. If you fail to cancel your Session within this time frame, then you shall forfeit the right to that Session and may be charged a cancellation fee of £150. Any cancelled Sessions must be rescheduled and take place within 14 days from the date of the cancelled Session, subject to our availability, unless we agree otherwise.
1.15. We respect your time and would ask that you respect ours too. On this basis, if we are waiting for you to join a scheduled Session for more than 15 minutes from the scheduled start time, we reserve the right to treat you as a no-show, and in that situation, you will forfeit your right to that Session or be charged a cancellation fee of £150.
1.16. Should a situation arise where we need to reschedule a Session, then we will make all reasonable attempts to provide you with as much notice as possible and to reschedule the Session to a mutually convenient time.
1.17. Should you require any further contact or support in addition to the Session and other Services as set out on the checkout page, then such contact will be in addition to the Services agreed upon and a further agreement will need to be arranged with separate terms for payment.
6. Access to groups and sessions
1.18. If the Service you purchase includes group calls, meetings, or one-to-one sessions ("Sessions"), we will deliver the Session(s) by online meeting facility or telephone, and we will confirm the date and time by email.
1.19. You will be responsible for attending any Session(s) included with the Service that you purchase. We regret that no alternative or replacement dates or times will be offered if you are unable to attend a Session for whatever reason.
7. Your responsibility to others
1.20. To ensure everyone accessing our Website, social media channels and groups, and our Services feels safe and comfortable, we ask you to agree to conduct yourself in a reasonable and responsible manner at all times when accessing any of our public or private groups or channels, Services, including Sessions, and not to act in a manner that may cause offense, distress, or alarm to others.
1.21. When you access any of our groups, Services, or Sessions, you agree:
• NOT to use your access for any unlawful purpose;
• NOT to record any part, for your personal use or otherwise;
• NOT to capture or share images of any other person or that include any other person without that person's express permission;
• NOT to upload, post, transmit, or otherwise make available content that is defamatory, libelous, obscene, demeaning, threatening, harassing, or that discloses personal/confidential information about another person.
1.22. In the event you are deemed by us to have acted or be acting in a way which is disruptive, or which causes offense, distress, or alarm, to another person, then you will be excluded from the group or Session. Following such removal and exclusion, we shall arrange a meeting with you to discuss the matter and to determine whether you will be removed and/or excluded permanently. Such decision is to be at our absolute discretion.
1.23. If you become aware of any inappropriate behavior, comments, or content being shown or displayed within any of our groups, on our Website, or during the delivery of any of our Services, you agree to notify us as soon as possible.
8. Your purchase of our services
1.24. Your purchase of any Service is a contractual offer that we may choose to accept. Our legally binding agreement begins when we confirm acceptance by sending our welcome email.
1.25. If your order is not accepted, we will notify you by email and provide a full refund.
1.26. Details of our Services can be found on our Website and social media channels. The Service you purchase shall be delivered in accordance with the details displayed on the checkout page at the time your purchase is made.
1.27. If your purchase includes digital content or other content available for immediate access or download, then when you place your order you will be asked to accept that you wish to receive immediate access and that you understand that you will lose your right to cancel this agreement during the 14-day cooling-off period as set out in Section 11.
9. Payment and Charges
1.28. The purchase price for your chosen Service is as set out on the checkout page at the time of your purchase ("the Fee").
1.29. Time for payment of the Fee shall be of the essence and shall be made without deduction, set-off, or any form of withholding except as is required by law and we must receive cleared payment before you are entitled to access the Service.
1.30. If you choose to pay the Fee by credit or debit card then you authorize us to charge your payment method. If it is rejected, or fails, but you have still received access to the Service, you agree to provide full payment of the Fee within 7 days from access to the Service being provided.
1.31. If we agree to accept payment of the Fee by instalments, then you agree to set up a direct debit or similar payment process and provide payment of the instalments as and when they fall due. You accept and understand that you will remain responsible for providing the instalment payments until the Fee has been paid in full.
1.32. We reserve the right to change our Fee at any time. Any changes will not affect the price of Services where payment has already been made and a welcome email sent.
1.33. If you purchase Services on a monthly subscription basis, then you will be liable to make payment every month until you cancel your subscription in accordance with these Terms. You authorise us to request payment of the monthly amount from your chosen payment method on a rolling monthly basis. We will provide you with reminders before each renewal as required by law, and you may cancel your subscription at any time in accordance with Section 11.
10. Late Payment
1.34. Without prejudice to any other right or remedy that we may be entitled to, where payment of the Fee is beyond 7 days overdue, then:
• we will be entitled to withhold delivery of Services until payment is up to date;
• we will add interest to your account on a daily basis from the date payment is due until full payment (including accrued interest) is received, calculated at a rate of 8% over the Bank of England's base rate;
• any discount or other agreed promotional price change to the Fee will cease to apply;
• if payment is beyond 30 days overdue, we shall be entitled to instruct a collection or legal agent to seek recovery of the outstanding amount.
11. Your Right to Cancel and Refund Policy
11.1 Your Legal Right to Cancel (14-Day Cooling-Off Period)
1.35. If you purchase our Services online, by telephone, or by any other distance selling method, you have a legal right to cancel your contract within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This is known as the "cooling-off period."
1.36. For services, the 14-day cooling-off period begins the day after you enter into the contract (i.e., the day after we send you our welcome email confirming your purchase).
1.37. To exercise your right to cancel, you must inform us of your decision to cancel by sending a clear statement to [email protected]. You may use the model cancellation form provided below, but you are not obliged to do so.
1.38. If you cancel within the 14-day cooling-off period and the service has not yet started, you will receive a full refund within 14 days of your cancellation notice.
11.2 Early Commencement of Services
1.39. If you request that we begin providing the Services during the 14-day cooling-off period, you will be asked to provide your express consent in writing. By giving such consent, you acknowledge that:
• If you subsequently cancel during the cooling-off period, you will be required to pay a proportionate amount for the services provided up to the point of cancellation;
• If the service is fully performed before the end of the 14-day period, you will lose your right to cancel and will not be entitled to a refund.
11.3 Digital Content
1.40. If your purchase includes digital content (such as downloadable courses, videos, or materials) that you can access or download immediately, you will be asked to provide your express consent to waive your 14-day cancellation right. By consenting to immediate access, you acknowledge that you will lose your right to cancel once you begin downloading or accessing the digital content.
11.4 Refunds Outside the Cooling-Off Period
1.41. After the 14-day cooling-off period has expired, no refunds will be provided except where a fault is found to exist with the Service. In such cases, you must notify us immediately at [email protected], and we shall use our best endeavours to remedy the fault. Where we are unable to fix it, you may be entitled to a full or partial refund.
11.5 How to Cancel
1.42. To cancel your contract, please send a clear written statement of your decision to cancel to:
Email: [email protected] Address: AI Compass, Rochester, Kent ME2 1LG
1.43. You may use the model cancellation form below:
MODEL CANCELLATION FORM To: AI Compass, [email protected] I hereby give notice that I cancel my contract for the following service: [Insert service name] Ordered on: [Insert date] Name: [Your name] Address: [Your address] Email: [Your email] Signature (if on paper): _______________ Date: _______________
11.6 Chargebacks and Payment Disputes
1.44. If you have any concerns with the Service, you must notify us in accordance with Section 13 of these Terms before pursuing any chargeback or payment dispute with your card provider. This allows us the opportunity to resolve your concerns directly. Failure to contact us first may result in you being responsible for any administrative costs or fees we incur as a result of the chargeback.
11.7 Extended Cancellation Rights
1.45. IMPORTANT: If we fail to provide you with the required information about your cancellation rights, your right to cancel may be extended by up to 12 months from the end of the initial 14-day cooling-off period.
12. Cancellation and Termination
1.46. Subject to your statutory cancellation rights set out in Section 11, you may cancel your access to any Service by providing notice to us by email to [email protected].
1.47. Upon cancellation or termination pursuant to these Terms, all payments (including any future instalments) in respect of the Fee shall become immediately due and payable, subject to your statutory refund rights under Section 11.
1.48. We reserve our rights to terminate our agreement and your access to the Services, with immediate effect, if you:
• commit a material breach of your obligations under these Terms;
• fail to provide payment of any sum due to us as and when it becomes due;
• act or behave in a way which we reasonably consider may have a detrimental effect on our business or reputation;
• fail to positively engage with the Services or impair the delivery of the Services.
1.49. Upon termination for any reason, you will no longer be entitled to access or use any private groups, Sessions, or Content, and you shall cease to use any Content and/or Confidential Information belonging to us.
13. Complaints or Concerns
1.50. If you have any concerns about our Website or our Services, you agree to let us know by email at [email protected] and give us a reasonable amount of time to investigate and resolve your concerns before you take any further action.
1.51. If you experience a fault or other issue with our Service, please let us know immediately. We shall use our best endeavours to remedy the fault, and where we are unable to fix it, then you may be entitled to a full or partial refund.
1.52. For further information concerning your rights as a consumer, please contact your local Citizens Advice Bureau or visit
14. Confidentiality
1.53. It's important to us to create a safe and secure space for everyone accessing our Website, our groups, and our Services, and that is why we agree that when you disclose Confidential Information to us, we will not communicate or disclose it, make it available to others, or use it for our own purposes without your consent.
1.54. If we disclose Confidential Information to you, or where it is disclosed by another individual accessing our Website, our groups, or our Services, you agree that the Confidential Information belongs solely and exclusively to the person disclosing it and that you will not share it or use it in any way other than as part of your use of the Services as intended by these Terms and Conditions.
1.55. For the purposes of these Terms, Confidential Information shall mean ideas, know-how, business practices, customer/client details, concepts and techniques, plans, trade secrets, personal information, and other confidential and/or proprietary information. It excludes any information that was already known to us before you provided it, or where it was already in the public domain.
1.56. If we provide you with access to materials, information, resources, data, and/or other content as part of your use of our Website or your purchase of our Services ("Content"), you agree to only use it in connection with your use as intended by these Terms or the Services and not to copy, disclose, share, or otherwise use it for any commercial reasons without our express consent.
15. Our Intellectual Property
1.57. We take the protection of our Intellectual Property Rights in relation to our Website, Content, and Services very seriously. When you purchase any Services, we will grant to you a personal, limited, non-transferable, non-exclusive, revocable license to access, view, and use any Content we provide to you solely for the purposes as intended by the Services and these Terms. All other uses are strictly prohibited.
1.58. When you purchase our Services, you agree and undertake that you WILL NOT copy, reproduce, sell, license, share or distribute any of our Content, record any webinars, online or in-person events, videos, Sessions or any Content, or infringe any of our intellectual property rights.
1.59. All content displayed on our Website and on or within our social media channels belongs to us and all copyright, moral ownership, and any other intellectual property rights are owned exclusively by or licensed to us and is protected by intellectual property laws applicable to the United Kingdom.
16. Your Personal Data and how we use it
1.60. Any Personal Data you provide to us during your use of our Website or social media channels or when purchasing or accessing our Services will be maintained, stored, accessed, and processed in accordance with the General Data Protection Regulation 2016/679 ("GDPR") and the Data Protection Act 2018.
1.61. We shall only process your Personal Data to the extent reasonably required to enable proper delivery of the Website or our Services or to comply with any necessary obligations. For full details, please refer to our privacy notice at www.aicompass.co.uk/privacy-policy.
1.62. As part of the delivery of the Services, your image may be recorded in photographs, images, or screenshots by us or other individuals accessing the Services and shared on social media. By purchasing our Services and agreeing to these Terms, you are providing your consent for your image to be used. Should you wish to revoke your consent, you can do so by emailing us at [email protected].
17. Acceptable Use of our Website
1.63. You may only use and access our Website and our social media channels in a way which is lawful and in accordance with these Terms. You must ensure that you comply fully with any applicable local, national, and international laws, and you must not use our Website in any way that is unlawful, fraudulent, harmful, or damages our reputation.
1.64. You are permitted to view the Website in a web browser, download free resources explicitly marked suitable for download, and post to our Website or social media channels where permitted, provided you are at least 18 years of age.
1.65. In the event of any breach of this clause, we reserve our right to immediately terminate your use and access to our Website along with the immediate termination of any services which you may have purchased from us, subject to your statutory consumer rights. We also reserve the right to take action to the full extent of the law.
1.66. Where you choose to post any content or information, you are providing us with a non-exclusive license to use, copy, publish, and distribute the content you post. We are under no obligation to identify you or credit you as the author of any content which you post.
18. Reviews and Testimonials
1.67. If you share testimonials, reviews, comments, information, graphics, or images with us, you are granting to us, free of charge, permission to exhibit, copy, publish, distribute, and use that content in any way as we reasonably require within our business or to lawfully promote our business. You can amend your consent at any time by emailing us.
1.68. When sharing such content, you confirm that you have the legal right to share it and that it doesn't infringe any third party's intellectual property or other rights.
19. Non-solicitation and non-competition
1.69. For the duration of your access to the Services and for a period of 12 months afterwards, you agree NOT to canvass, promote or advertise your products or services to any of our employees, contractors, Clients, or Prospective Clients without our express consent, and not to employ or attempt to induce any of our employees or contractors away from us without our express consent in writing.
20. Liability
1.70. Your use of our Website and/or any purchase of our Services and your compliance with these Terms does not constitute or imply any business relationship other than as set out within these Terms.
1.71. We shall not be liable to you for any indirect, consequential or special damages, any loss of profits, business, data, reputation or goodwill, any failure to deliver due to reasons beyond our reasonable control, or any losses arising from your choice or use of the Services.
1.72. We do not warrant that your access to the Services will be free from interruptions, errors, or defects, or suitable for your particular personal situation.
1.73. Should you incur damages due to our default or breach, our entire liability is limited to the amount of the relevant purchase Fee paid by you at the time loss is sustained, subject to the exceptions below.
1.74. Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence or for any fraudulent misrepresentation. If you are a consumer, these Terms do not affect your statutory rights under the Consumer Rights Act 2015.
1.75. Our Website is provided on an 'as-is' and 'as available' basis. We shall exercise reasonable care to ensure our Website is free from viruses, but we accept no liability for any loss or damage resulting from viruses or other events arising from your use of our Website.
1.76. Our Website may contain links to other websites. We are not responsible for these websites, and we have no knowledge of their privacy policies or practices. We do not accept responsibility for third-party websites.
1.77. In the event a dispute arises which is incapable of being resolved by mutual consent, we both agree to submit the matter for mediation by an independent mediator. If resolution is still not possible, then either of us shall be at liberty to commence legal action.
21. No Guarantee
1.78. When purchasing the Services, you will have access to Content designed to benefit you, but it's your responsibility to take action. Your success and results depend on factors outside of our control, and we cannot guarantee any particular results.
1.79. We have made every effort to accurately represent the Services. Testimonials and examples are not intended to guarantee that anyone will achieve the same results. There is an inherent risk in any business endeavor.
1.80. All information on our Website is for general purposes only and does not constitute advice. It is your responsibility to ensure any Content satisfies your specific requirements.
22. Contact between us
1.81. AI Compass ("We", "Us", "Our"), is registered in England and Wales. Our registered office is Rochester, Kent ME2 1LG.
1.82. All communication between us will be via telephone or email as agreed. If you need to contact us, please email us at [email protected].
23. Updates or changes to our Services or Terms and Conditions
1.83. We reserve the right to make changes to these Terms at any time, and we will display a notice of any changes on our Website. Your first use of our Website after any alterations will constitute acceptance of such changes; therefore, we recommend you review these Terms regularly.
1.84. We reserve the right to make changes to our Services as we reasonably require. If we make changes, we'll ensure the Service still matches the original description, or we'll offer a reasonable alternative.
24. General
1.85. No failure to actively enforce any provision of these Terms shall constitute a waiver of any right.
1.86. Where any part of these Terms is deemed invalid or unenforceable, that provision shall be struck out, and the remaining provisions shall remain valid.
1.87. We'll make every effort to deliver the Services in accordance with these Terms, but we'll not be liable for any delay or failure caused by events beyond our reasonable control (including acts of god, extreme weather, pandemic, strikes, war, civil commotion, terrorism, or similar events).
1.88. If such an event continues for longer than 6 months, either party may terminate by providing 14 days' notice.
1.89. This Agreement shall be governed by the exclusive jurisdiction of the Courts of England and Wales and the laws of England and Wales.
1.90. You agree that no other representations have been made to induce you into purchasing any of our Services and no modification to these Terms shall be effective unless agreed in writing.
1.91. The Contracts (Rights of Third Parties) Act 1999 shall not apply, save as provided for in clause 20.8.
25. Compliance with UK Consumer Law
1.92. These Terms and Conditions have been updated in December 2025 to comply with:
• The Digital Markets, Competition and Consumers Act 2024 (in force from January and April 2025)
• The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
• The Consumer Rights Act 2015
• The Equality Act 2010 (website accessibility requirements)
• The General Data Protection Regulation 2016/679 and Data Protection Act 2018
1.93. We are committed to fair trading practices and transparency in all our business dealings. Under the DMCC Act, the Competition and Markets Authority (CMA) has enhanced powers to enforce consumer protection law, including the ability to impose fines of up to 10% of global annual turnover for serious breaches.
1.94. If you believe we have engaged in any unfair commercial practices or have concerns about your consumer rights, you may contact:
Citizens Advice Consumer Service: 0808 223 1133 Competition and Markets Authority: www.gov.uk/cma
____________________ Last Updated: December 2025 Version: 2.0 (UK Law Compliant)